Contact the EightCap Review Desk
This page explains how to reach the editorial team behind eighbrokerng.com, how we handle corrections and complaints, and where to go for matters that belong to the broker.
To our partnerI have a problem with this website. Who do I tell?
Suppose you are reading our review of EightCap, and you spot a sentence that seems to suggest we are the broker, or you find that a link in the article sends you to a page that no longer exists. You are not sure whether to write to us or to the broker. The answer is to write to us first, because the problem is ours.
Complaints about this site itself go to the editorial desk through the contact form on this site. That includes broken links, pages that load badly, text that reads as promotional rather than descriptive, or anything that could make a reader think eighbrokerng.com holds client money, opens accounts, or accepts deposits. We treat those as serious because they go to the independence of the publication. We do not pass site complaints to the broker, and the broker has no say in how we handle them.
We read every message that arrives through the form. If your complaint is about a specific article, name the article and quote the passage that concerns you. If it is about the site as a whole, describe what you saw and where. We will reply to the address you leave in the form, and we will tell you what we intend to do, even if the answer is that we disagree and will keep the text as it stands.
I need help with my EightCap account. Can you sort it out?
No. We cannot. This site is an editorial resource that reviews EightCap for readers in Nigeria. It is not the broker, it is not affiliated with the broker, and it does not provide financial services, accounts, deposits or advice. We do not hold client funds, we cannot open or close an account, and we cannot look into a withdrawal, a verification delay, a spread query or a login problem. A message to us about your account will not reach the broker's support team, and it will not speed anything up.
For anything that concerns your relationship with EightCap, use the broker's own support channels. Those are listed on the broker's website and inside the client area once you are logged in. We describe the broker's support routes in general terms in our review, but we do not act as an intermediary and we do not forward messages. If your question is about a payment, a document check, an order, or a complaint about how the broker has treated you, the broker's support desk is the correct place to raise it.
We understand that readers sometimes write to a review site because they cannot get an answer elsewhere. We are not able to help in that situation, and we would rather say so plainly than let a message sit unanswered while you wait for a reply that will not come.
I think something on the site is factually wrong. How do I ask for a correction?
Send a correction request through the contact form on this site. Put the word correction in the subject line if the form allows it, name the article, and quote the sentence or figure you believe is wrong. Tell us what the correct position is and, where you can, point to a public source we can check, such as the broker's own published terms or a regulatory notice. We do not need a long letter. A clear sentence and a link are enough to start.
We check correction requests against the sources we used when the article was written and against anything the broker has published since. If the point is right, we amend the text and add a short note saying what changed and when. If the point is arguable, we may adjust the wording to make the uncertainty clear rather than remove the passage. If we conclude the original text was correct, we will tell you why. We do not remove accurate material because a reader disagrees with it, and we do not accept requests to soften a review.
One limit is worth stating. We will not amend a review simply because the broker, or someone acting for the broker, would prefer different wording. Corrections are for facts, not for tone.
What languages do you read, and how long does a reply take?
The desk reads and writes in English, and that is the language of the site. We can read messages in English and in the common Nigerian usage that mixes English with other expressions, and we will answer in English. If you write in another language, we will do our best to understand the point, but we cannot promise a full reply in that language. For a correction request, English is the safest choice because we need to match your wording against the published text.
We aim to acknowledge messages within three working days and to give a substantive answer within ten working days. Correction requests that come with a clear source usually move faster. Complaints about the site itself are read first, because they affect what every reader sees. Messages that ask us to intervene in an account matter will receive a short reply pointing to the broker's own support, and nothing more, since that is all we can properly do.
Response times are targets, not commitments, and they are measured in working days on the desk's calendar, not in hours. If a message needs more time, we will say so rather than leave you guessing.
